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    How to Troubleshoot dtect
    • 16 Sep 2024
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    How to Troubleshoot dtect

    • Updated on 16 Sep 2024
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    Article summary

    Below are a list of potential issues you could encounter and some suggestions for how to troubleshoot and solve it.

    1. High Percentage of Security Terminates

    If you're experiencing a high percentage of security terminates, check the "dtect Status Description" in the Progress export for specific reasons:

    dtect Status DescriptionPossible Solution
    failed screenerReview Quality Questions - ensure they match your target audience and country/region
    advanced fraud detectionAdjust the Advanced Fraud Detection slider in the Security Marketplace
    botnet protectionContact your supplier - high percentages of VPN users may indicate coordinated fraud
    locale lockVerify that you're targeting your supply correctly. Ensure project specs match participant countries
    duplicate deviceCheck if the supplier is using the correct entry link. Verify the dtect Entry URL in the progress export
    duplicate IPIf your survey targets an audience with shared IP addresses (e.g., schools, offices), consider adjusting this setting
    duplicate IDVerify the supplier is using the correct entry link. Check the dtect Entry URL in the progress export
    quota stopAuto Pause is enabled and target completes reached. Adjust target completes or disable Auto Pause
    project draftLaunch your project to begin data collection
    project pausedResume your project to continue data collection
    project closedRe-launch your project to continue data collection
    supplier pausedNavigate to your Suppliers dashboard and un-pause the desired supplier
    supplier disabledNavigate to your Suppliers dashboard and re-enable the desired supplier
    attempted retryParticipants are repeatedly trying to access. Consider adjusting security settings
    user chose to returnParticipants are opting out of dtect security checks. Review messaging or supplier instructions
    missing device fingerprintdtect unable to fingerprint participants. Check for potential technical issues
    missing IP addressContact dtect support if this occurs frequently
    preflight not rundtect was unable to run on this participant. Check for potential technical issues

    2. High Percentage of Drops

    If you feel the percentage of drops is high, consider the following:

    • Check if there are any other statuses or sub-statuses that are abnormally high, this could help indicate why some are dropping out
    • Download the Progress Export CSV and examine the ids and links for similarities

    3. Unexpected Over Quota Respondents

    If you're seeing unexpected over quota respondents:

    1. Check if Auto Pause is enabled and the Target Completes have been reached
    2. Verify the project status (Draft, Paused, or Closed)
    3. Check individual supplier statuses (Paused or Disabled)

    4. Issues with Supplier Redirects

    If supplier redirects aren't working as expected:

    1. Review the redirect setup in the supplier settings
    2. Verify that all variables (e.g., Panelist ID, project-specific variables) are correctly placed
    3. Test the redirects using the Test Entry Link
    4. If issues persist, consider re-entering the redirect information

    5. Language Issues

    If participants are seeing the wrong language:

    1. Remember that dtect uses the participant's browser language setting
    2. Verify that the desired languages are supported in the article Multi-Language Participant Experience.
    3. For unsupported languages, participants will see English by default

    If you're having trouble with test links:

    1. Ensure you're using the Test Entry Link, not the Live Entry Link
    2. Verify that you've replaced the {ID} placeholder with a test ID
    3. Remember that security checks are disabled for test links

    7. Data Not Appearing in Progress Export

    If data isn't appearing in your Progress Export:

    1. Verify that you're looking at the correct data (Test vs. Live)
    2. Check the project status (Draft, Paused, or Closed)
    3. Ensure that suppliers are active and not paused or disabled
    4. Verify that the Export Report has finished generating
    5. Double check the link being used to test and ensure it's using the correct uref value for the supplier/project combination

    8. Unexpected AI Usage Detection

    If you're seeing unexpected high AI usage:

    1. Review the open-ended questions in your survey
    2. Consider adjusting the AI detection sensitivity in the Quality Settings
    3. For B2B tech audiences, higher AI usage may be normal due to familiarity with AI tools

    9. Issues with Advanced Fraud Detection

    If Advanced Fraud Detection isn't working as expected:

    1. Verify that it's enabled in the Security Marketplace
    2. Check the slider setting - adjust based on your project needs
    3. Remember that it's only active on Live Entry Links, not Test Links, meaning you won't see the hCAPTCHA while using the Test Link.

    10. Problems with Botnet Protection

    If Botnet Protection isn't functioning correctly:

    1. Ensure it's enabled in the Security Marketplace.

    Remember, if you encounter persistent issues or need further assistance, don't hesitate to contact dtect Support.

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