- 16 Sep 2024
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How to Troubleshoot dtect
- Updated on 16 Sep 2024
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Below are a list of potential issues you could encounter and some suggestions for how to troubleshoot and solve it.
1. High Percentage of Security Terminates
If you're experiencing a high percentage of security terminates, check the "dtect Status Description" in the Progress export for specific reasons:
dtect Status Description | Possible Solution |
---|---|
failed screener | Review Quality Questions - ensure they match your target audience and country/region |
advanced fraud detection | Adjust the Advanced Fraud Detection slider in the Security Marketplace |
botnet protection | Contact your supplier - high percentages of VPN users may indicate coordinated fraud |
locale lock | Verify that you're targeting your supply correctly. Ensure project specs match participant countries |
duplicate device | Check if the supplier is using the correct entry link. Verify the dtect Entry URL in the progress export |
duplicate IP | If your survey targets an audience with shared IP addresses (e.g., schools, offices), consider adjusting this setting |
duplicate ID | Verify the supplier is using the correct entry link. Check the dtect Entry URL in the progress export |
quota stop | Auto Pause is enabled and target completes reached. Adjust target completes or disable Auto Pause |
project draft | Launch your project to begin data collection |
project paused | Resume your project to continue data collection |
project closed | Re-launch your project to continue data collection |
supplier paused | Navigate to your Suppliers dashboard and un-pause the desired supplier |
supplier disabled | Navigate to your Suppliers dashboard and re-enable the desired supplier |
attempted retry | Participants are repeatedly trying to access. Consider adjusting security settings |
user chose to return | Participants are opting out of dtect security checks. Review messaging or supplier instructions |
missing device fingerprint | dtect unable to fingerprint participants. Check for potential technical issues |
missing IP address | Contact dtect support if this occurs frequently |
preflight not run | dtect was unable to run on this participant. Check for potential technical issues |
2. High Percentage of Drops
If you feel the percentage of drops is high, consider the following:
- Check if there are any other statuses or sub-statuses that are abnormally high, this could help indicate why some are dropping out
- Download the Progress Export CSV and examine the ids and links for similarities
3. Unexpected Over Quota Respondents
If you're seeing unexpected over quota respondents:
- Check if Auto Pause is enabled and the Target Completes have been reached
- Verify the project status (Draft, Paused, or Closed)
- Check individual supplier statuses (Paused or Disabled)
4. Issues with Supplier Redirects
If supplier redirects aren't working as expected:
- Review the redirect setup in the supplier settings
- Verify that all variables (e.g., Panelist ID, project-specific variables) are correctly placed
- Test the redirects using the Test Entry Link
- If issues persist, consider re-entering the redirect information
5. Language Issues
If participants are seeing the wrong language:
- Remember that dtect uses the participant's browser language setting
- Verify that the desired languages are supported in the article Multi-Language Participant Experience.
- For unsupported languages, participants will see English by default
6. Testing Link Issues
If you're having trouble with test links:
- Ensure you're using the Test Entry Link, not the Live Entry Link
- Verify that you've replaced the {ID} placeholder with a test ID
- Remember that security checks are disabled for test links
7. Data Not Appearing in Progress Export
If data isn't appearing in your Progress Export:
- Verify that you're looking at the correct data (Test vs. Live)
- Check the project status (Draft, Paused, or Closed)
- Ensure that suppliers are active and not paused or disabled
- Verify that the Export Report has finished generating
- Double check the link being used to test and ensure it's using the correct uref value for the supplier/project combination
8. Unexpected AI Usage Detection
If you're seeing unexpected high AI usage:
- Review the open-ended questions in your survey
- Consider adjusting the AI detection sensitivity in the Quality Settings
- For B2B tech audiences, higher AI usage may be normal due to familiarity with AI tools
9. Issues with Advanced Fraud Detection
If Advanced Fraud Detection isn't working as expected:
- Verify that it's enabled in the Security Marketplace
- Check the slider setting - adjust based on your project needs
- Remember that it's only active on Live Entry Links, not Test Links, meaning you won't see the hCAPTCHA while using the Test Link.
10. Problems with Botnet Protection
If Botnet Protection isn't functioning correctly:
- Ensure it's enabled in the Security Marketplace.
Remember, if you encounter persistent issues or need further assistance, don't hesitate to contact dtect Support.