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    How to Troubleshoot dtect
    • 28 Mar 2025
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    How to Troubleshoot dtect

    • Updated on 28 Mar 2025
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    Article summary

    Below are a list of potential issues you could encounter and some suggestions for how to troubleshoot and solve it.

    1. High Percentage of Security Terminates

    If you're experiencing a high percentage of security terminates, check the "dtect Status Description" in the Progress export for specific reasons:

    dtect Status DescriptionPossible Solution
    Automation DetectionEnable or disable automation detection
    Location ValidationContact your supplier - high percentages of participants failing the Location Validation may indicate coordinated fraud
    Location LockVerify that you're targeting your supply correctly. Ensure project specs match participant countries
    Device DeduplicationCheck if the supplier is using the correct entry link. Verify the dtect Entry URL in the progress export
    IP DeduplicationIf your survey targets an audience with shared IP addresses (e.g., schools, offices), consider adjusting this setting
    duplicate IDVerify the supplier is using the correct entry link. Check the dtect Entry URL in the progress export
    quota stopAuto Pause is enabled and target completes reached. Adjust target completes or disable Auto Pause
    project draftLaunch your project to begin data collection
    project pausedResume your project to continue data collection
    project closedRe-launch your project to continue data collection
    supplier pausedNavigate to your Suppliers dashboard and un-pause the desired supplier
    supplier disabledNavigate to your Suppliers dashboard and re-enable the desired supplier
    attempted retryParticipants are repeatedly trying to access using multiple tabs/windows. Consider adjusting security settings
    user chose to returnParticipants are opting out of dtect security checks. Review supplier instructions
    missing device fingerprintdtect unable to fingerprint participants. Check for potential technical issues
    missing IP addressContact dtect support if this occurs frequently
    preflight not rundtect was unable to run on this participant. Check for potential technical issues
    Attempted to reenter screener after completion or terminationIf you see a high percentage of security terminates with this status it could indicate a coordinated attack
    Security checks incompletedtect was unable to run its security checks on this participant
    Attempted to bypass security checks after terminationAfter being terminated the participant attempted to access the survey through dtect again

    2. High Percentage of Drops

    If you feel the percentage of drops is high, consider the following:

    • Check if there are any other statuses or sub-statuses that are abnormally high, this could help indicate why some are dropping out
    • Download the Progress Export CSV and examine the ids and links for similarities

    3. Unexpected Over Quota Respondents

    If you're seeing unexpected over quota respondents:

    1. Check if Auto Pause is enabled and the Target Completes have been reached
    2. Verify the project status (Draft, Paused, or Closed)
    3. Check individual supplier statuses (Paused or Disabled)

    4. Issues with Supplier Redirects

    If supplier redirects aren't working as expected:

    1. Review the redirect setup in the supplier settings
    2. Verify that all variables (e.g., Panelist ID, project-specific variables) are correctly placed
    3. Test the redirects using the Test Entry Link
    4. If issues persist, consider re-entering the redirect information

    5. Language Issues

    If participants are seeing the wrong language:

    1. Remember that dtect uses the participant's browser language setting
    2. Verify that the desired languages are supported in the article Multi-Language Participant Experience.
    3. For unsupported languages, participants will see English by default

    If you're having trouble with test links:

    1. Ensure you're using the Test Entry Link, not the Live Entry Link
    2. Verify that you've replaced the {ID} placeholder with a test ID
    3. Remember that security checks are disabled for test links

    7. Data Not Appearing in Progress Export

    If data isn't appearing in your Progress Export:

    1. Verify that you're looking at the correct data (Test vs. Live)
    2. Check the project status (Draft, Paused, or Closed)
    3. Ensure that suppliers are active and not paused or disabled
    4. Verify that the Export Report has finished generating
    5. Double check the link being used to test and ensure it's using the correct uref value for the supplier/project combination

    8. Unexpected AI Usage Detection

    If you're seeing unexpected high AI usage:

    1. Review the open-ended questions in your survey
    2. For B2B tech audiences, higher AI usage may be normal due to familiarity with AI tools

    9. Problems with Location Validation

    If Location Validation isn't functioning correctly:

    1. Ensure it's enabled in Security.

    Remember, if you encounter persistent issues or need further assistance, don't hesitate to contact dtect Support.

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