How to Troubleshoot dtect – dtect

Below are a list of potential issues you could encounter and some suggestions for how to troubleshoot and solve it.

1. High Percentage of Security Terminates

If you're experiencing a high percentage of security terminates, check the "dtect Status Description" in the Progress export for specific reasons:

dtect Status Description	Possible Solution
Automation Detection	Enable or disable automation detection
Location Validation	Contact your supplier - high percentages of participants failing the Location Validation may indicate coordinated fraud
Location Lock	Verify that you're targeting your supply correctly. Ensure project specs match participant countries
Device Deduplication	Check if the supplier is using the correct entry link. Verify the dtect Entry URL in the progress export
IP Deduplication	If your survey targets an audience with shared IP addresses (e.g., schools, offices), consider adjusting this setting
ID Deduplication	Verify the supplier is using the correct entry link. Check the dtect Entry URL in the progress export
quota stop	Auto Pause is enabled and target completes reached. Adjust target completes or disable Auto Pause
project draft	Launch your project to begin data collection
project paused	Resume your project to continue data collection
project closed	Re-launch your project to continue data collection
supplier paused	Navigate to your Suppliers dashboard and un-pause the desired supplier
supplier disabled	Navigate to your Suppliers dashboard and re-enable the desired supplier
attempted retry	Participants are repeatedly trying to access using multiple tabs/windows. Consider adjusting security settings
user chose to return	Participants are opting out of dtect security checks. Review supplier instructions
missing device fingerprint	dtect unable to fingerprint participants. Check for potential technical issues
missing IP address	Contact dtect support if this occurs frequently
preflight not run	dtect was unable to run on this participant. Check for potential technical issues
Attempted to reenter screener after completion or termination	If you see a high percentage of security terminates with this status it could indicate a coordinated attack
Security checks incomplete	dtect was unable to run its security checks on this participant
Attempted to bypass security checks after termination	After being terminated the participant attempted to access the survey through dtect again

2. High Percentage of Drops

If you feel the percentage of drops is high, consider the following:

Check if there are any other statuses or sub-statuses that are abnormally high, this could help indicate why some are dropping out
Download the Progress Export CSV and examine the ids and links for similarities

3. Unexpected Over Quota Respondents

If you're seeing unexpected over quota respondents:

Check if Auto Pause is enabled and the Target Completes have been reached
Verify the project status (Draft, Paused, or Closed)
Check individual supplier statuses (Paused or Disabled)

4. Issues with Supplier Redirects

If supplier redirects aren't working as expected:

Review the redirect setup in the supplier settings
Verify that all variables (e.g., Panelist ID, project-specific variables) are correctly placed
Test the redirects using the Test Entry Link
If issues persist, consider re-entering the redirect information

5. Language Issues

If participants are seeing the wrong language:

Remember that dtect uses the participant's browser language setting
Verify that the desired languages are supported in the article Multi-Language Participant Experience.
For unsupported languages, participants will see English by default

6. Testing Link Issues

If you're having trouble with test links:

Ensure you're using the Test Entry Link, not the Live Entry Link
Verify that you've replaced the {ID} placeholder with a test ID
Remember that security checks are disabled for test links

7. Data Not Appearing in Progress Export

If data isn't appearing in your Progress Export:

Verify that you're looking at the correct data (Test vs. Live)
Check the project status (Draft, Paused, or Closed)
Ensure that suppliers are active and not paused or disabled
Verify that the Export Report has finished generating
Double check the link being used to test and ensure it's using the correct uref value for the supplier/project combination

8. Unexpected AI Usage Detection

If you're seeing unexpected high AI usage:

Review the open-ended questions in your survey
For B2B tech audiences, higher AI usage may be normal due to familiarity with AI tools

9. Problems with Location Validation

If Location Validation isn't functioning correctly:

Ensure it's enabled in Security.

Remember, if you encounter persistent issues or need further assistance, don't hesitate to contact dtect Support.